
Jonathan Harris and Sep Kamvar have collaborated on a new project - I Want You To Want Me - which is now on display at MoMA as part of their Design and the Elastic Mind exhibit.
The details on what it is and how it works are on Jonathan's site, as well as within the IWYTWM site. Also interesting to view is the process of how the project came together.
Now, this is certainly a very interesting endeavor, as is much of the work from these two gentlemen, but that's not why I wanted to discuss it here. (But please do go read about it and if you can, go see it.)
As the volume on the "brands should be doing things, not saying things" song gets turned up louder and louder, we need to start moving from talking about doing, to actually doing, doing.
People are sharing more and more information publicly about who they are, who they want to be, how they want to be seen, how they want to be communicated with (not to), what they want, who they want to be with, etc., etc.
Whenever I look at some of the past work Jonathan has done, or see something new that does something similar - taking bits and bytes of shared information and making them more useful or interesting - I am reminded of this.
Opportunity is all around us to start helping our clients do things that are more useful to the people who use their products and services. People are sending out public signals every single day about their lives and giving us insight into how we could help them. Are you listening? Because they're telling us what they want. Sometimes yelling. Sometimes whispering. But always telling.
The brands that capitalize on this and are first to meet the evolving needs of people in ways that are relevant to their products and services are going to rise to the top. Brands that continue to think they know what people want and operate in isolated secrecy, well, their ivory towers are going to begin to lose a bit of their shine rather quickly.
In other words, tomorrow belongs to the brands that help people become the heroes of their own stories by listening to what people want and then giving them the things they need to accomplish their goals.
It's time to listen and do more than think and talk. Well, still think, but applied to listening and doing. Not talking. Which I'll stop doing now. Thanks for listening.
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Related note (2/26): NY Times review of the Design and the Elastic Mind exhibit here.
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